Privacy Policy
1. Overview
ChartsLeague respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect when you visit or use ChartsLeague, how we use and protect that information, when it may be shared, and the choices and rights available to you.
This policy applies to the ChartsLeague website, platform and related services.
If you have questions about this Privacy Policy or how your personal information is handled, you can contact us at contacto@chartsleague.com.
2. Information We Collect
Depending on how you interact with ChartsLeague, we may collect the following categories of information:
Account information
When account functionality is available and you create or use an account, we may collect information such as your name, email address, username, authentication information and profile information.
Platform activity
We may collect information about how you interact with ChartsLeague, including tournaments, rankings, backtesting, 1v1 trading, trading simulations, platform features, preferences and other activity associated with your use of the service.
Technical and device information
When you access ChartsLeague, certain technical information may be collected automatically, such as IP address, browser type, device type, operating system, approximate location derived from IP address, referring pages, pages visited, timestamps and diagnostic information.
Communications
If you contact us, apply for a partnership, request support or otherwise communicate with ChartsLeague, we may retain the information you provide and the correspondence necessary to respond to your request.
We only intend to collect information reasonably necessary to operate, secure and improve ChartsLeague.
3. How We Collect Information
We may collect information:
- directly from you when you create an account, contact us, submit a form or use platform features;
- automatically through your use of the website and platform;
- through cookies and similar technologies where permitted; and
- from service providers that help us operate ChartsLeague.
4. How We Use Your Information
We may use personal information to:
- provide, operate and maintain ChartsLeague;
- create and manage user accounts;
- provide tournaments, rankings, backtesting, competitive trading and related platform functionality;
- maintain competitive integrity and detect abuse, manipulation, cheating or misuse;
- respond to support requests and other communications;
- process partnership enquiries and applications;
- understand how the platform is used;
- improve performance, usability, reliability and features;
- maintain security and prevent fraud or unauthorized activity;
- comply with applicable legal obligations; and
- protect the rights, safety and integrity of ChartsLeague, our users and our partners.
We do not sell your personal information.
5. Legal Bases for Processing
Where applicable data protection law requires a legal basis for processing personal information, we may rely on:
- performance of a contract or steps taken at your request before entering into a contract;
- our legitimate interests in operating, securing and improving ChartsLeague;
- your consent, where consent is required;
- compliance with legal obligations; and
- the establishment, exercise or defence of legal claims where necessary.
Where processing is based on consent, you may withdraw that consent at any time, although this will not affect processing that occurred before withdrawal.
6. Cookies and Similar Technologies
ChartsLeague may use cookies and similar technologies to operate the website, remember preferences, understand platform usage and measure performance.
Some cookies are strictly necessary for the website and platform to function. Other categories, such as analytics or marketing-performance cookies, should only be used in accordance with the choices available through our cookie controls and applicable law.
Users can review or update available cookie choices through the Cookie Preferences interface on the website.
Disabling certain optional cookies may affect some non-essential functionality, but strictly necessary cookies may remain active where required for the service to operate.
7. How We Share Information
We do not sell personal information.
We may share information with service providers that perform services on our behalf, such as hosting, infrastructure, authentication, security, analytics, communications or other technical operations necessary to provide ChartsLeague.
These providers should receive only the information reasonably necessary to perform their services and process it subject to appropriate obligations.
We may also disclose information where reasonably necessary to:
- comply with applicable law, regulation, legal process or lawful governmental requests;
- investigate or prevent fraud, security incidents, abuse or violations of our terms;
- protect the rights, property or safety of ChartsLeague, our users or others; or
- support a merger, acquisition, financing, reorganisation or transfer of all or part of the business, subject to applicable legal requirements.
8. International Data Transfers
ChartsLeague and the service providers used to operate the platform may process information in countries other than the country in which you live.
Where required by applicable law, appropriate safeguards should be used for international transfers of personal information.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the service, maintaining security, resolving disputes and complying with legal obligations.
Retention periods may vary depending on the type of information and why it was collected.
Where appropriate, information may be deleted or anonymised when it is no longer required.
10. Data Security
We use reasonable technical and organisational measures intended to protect information against unauthorised access, alteration, disclosure, loss or misuse.
However, no online service or method of electronic storage can guarantee absolute security. Users should also take reasonable steps to protect their account credentials and devices.
11. Your Privacy Rights
Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information;
- request restriction of certain processing;
- object to certain processing;
- request portability of certain information;
- withdraw consent where processing is based on consent; and
- lodge a complaint with an applicable data protection authority.
These rights may be subject to legal limitations or exceptions.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
12. Children's Privacy
ChartsLeague is not intended for children who are not legally permitted to use the service under applicable law.
We do not knowingly seek to collect personal information from children in violation of applicable data protection requirements.
If you believe a child has provided personal information to ChartsLeague inappropriately, please contact us at contacto@chartsleague.com.
13. Third-Party Services and Links
ChartsLeague may contain integrations, links or functionality provided by third parties.
Third-party websites and services operate under their own privacy policies and practices. ChartsLeague is not responsible for the privacy practices of third-party services that we do not control.
We encourage users to review the privacy information provided by those services before providing personal information to them.
14. Changes to This Privacy Policy
We may update this Privacy Policy as ChartsLeague evolves or as legal, technical or operational requirements change.
When material changes are made, we will update the revision date displayed on this page and may provide additional notice where appropriate.
Your continued use of ChartsLeague following an update is subject to the revised policy to the extent permitted by applicable law.
15. Contact Us
For questions, privacy requests or concerns relating to this Privacy Policy or the handling of personal information, contact: